Service-Cloud-Consultant - Salesforce - Salesforce Certified Service cloud consultant (WI25)
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Last Update: March 17, 2025
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Certification Exam Name: Certified Service Cloud Consultant
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- Introduction
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- Understanding the Salesforce Certified Service cloud consultant (WI25) Exam Format
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To earn the Salesforce Certified Service cloud consultant (WI25) certification, you'll need to pass the relevant exam offered by Salesforce.
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Understanding the Salesforce Certified Service cloud consultant (WI25) Exam Format
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Salesforce Certified Service cloud consultant (WI25) FAQ's
Introduction of Salesforce Service-Cloud-Consultant Exam!
The Salesforce Service-Cloud-Consultant exam is intended to validate the skills and knowledge of professionals who implement Service Cloud solutions. It covers the configuration and customization of the Service Cloud platform, including case management, knowledge base, and service entitlements.
What is the Duration of Salesforce Service-Cloud-Consultant Exam?
The Salesforce Service-Cloud-Consultant exam is designed for consultants who have experience implementing Service Cloud solutions in a customer-facing role. The exam tests an individual's ability to design and deploy solutions that support customer business processes and requirements using Salesforce applications.
What are the Number of Questions Asked in Salesforce Service-Cloud-Consultant Exam?
The Salesforce Service-Cloud-Consultant exam typically consists of 60 multiple-choice/multiple-select questions.
What is the Passing Score for Salesforce Service-Cloud-Consultant Exam?
The passing score for the Salesforce Service-Cloud-Consultant exam is 67%.
What is the Competency Level required for Salesforce Service-Cloud-Consultant Exam?
The competency level required for the Salesforce Service-Cloud-Consultant exam is intermediate to advanced. Candidates should have hands-on experience with the Service Cloud platform and a deep understanding of its features and functionalities.
What is the Question Format of Salesforce Service-Cloud-Consultant Exam?
The question format of the Salesforce Service-Cloud-Consultant exam includes multiple-choice and multiple-select questions.
How Can You Take Salesforce Service-Cloud-Consultant Exam?
You can take the Salesforce Service-Cloud-Consultant exam online or at a testing center through the Salesforce certification website or authorized testing providers.
What Language Salesforce Service-Cloud-Consultant Exam is Offered?
The Salesforce Service-Cloud-Consultant exam is offered in English.
What is the Cost of Salesforce Service-Cloud-Consultant Exam?
The cost of the Salesforce Service-Cloud-Consultant exam is $200 USD, with a retake fee of $100 USD.
What is the Target Audience of Salesforce Service-Cloud-Consultant Exam?
The target audience for the Salesforce Service-Cloud-Consultant exam includes Salesforce consultants, administrators, and professionals who are involved in the implementation and management of Service Cloud solutions.
What is the Average Salary of Salesforce Service-Cloud-Consultant Certified in the Market?
The average salary of a Salesforce Service-Cloud-Consultant certified professional varies by location and experience, but it typically ranges from $85,000 to $120,000 USD per year.
Who are the Testing Providers of Salesforce Service-Cloud-Consultant Exam?
The testing providers for the Salesforce Service-Cloud-Consultant exam include Kryterion and Pearson VUE.
What is the Recommended Experience for Salesforce Service-Cloud-Consultant Exam?
The recommended experience for the Salesforce Service-Cloud-Consultant exam includes at least 2-3 years of experience working with the Service Cloud platform and a solid understanding of its features and functionalities.
What are the Prerequisites of Salesforce Service-Cloud-Consultant Exam?
There are no formal prerequisites for the Salesforce Service-Cloud-Consultant exam, but it is recommended that candidates have a Salesforce Administrator certification and experience with Service Cloud implementations.
What is the Expected Retirement Date of Salesforce Service-Cloud-Consultant Exam?
The expected retirement date of the Salesforce Service-Cloud-Consultant exam has not been announced. Salesforce periodically updates its exams to reflect new features and best practices.
What is the Difficulty Level of Salesforce Service-Cloud-Consultant Exam?
The roadmap/track for the Salesforce Service-Cloud-Consultant exam typically includes obtaining the Salesforce Administrator certification, gaining hands-on experience with the Service Cloud platform, and completing relevant training courses and study materials.
What is the Roadmap / Track of Salesforce Service-Cloud-Consultant Exam?
The topics covered in the Salesforce Service-Cloud-Consultant exam include Service Cloud solution design, case management, knowledge management, service entitlements, service console, and integration with other Salesforce products.
What are the Topics Salesforce Service-Cloud-Consultant Exam Covers?
Sample questions for the Salesforce Service-Cloud-Consultant exam can be found on the official Salesforce certification website and through various online study resources and practice exams.
What are the Sample Questions of Salesforce Service-Cloud-Consultant Exam?
The difficulty level of the Salesforce Service-Cloud-Consultant exam is considered to be moderate to challenging, requiring a strong understanding of Service Cloud concepts and hands-on experience with the platform.