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Last Update : December 17, 2024
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Certification Exam Name : Certified Service Cloud Consultant,
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Earning the prestigious Salesforce Certified Service cloud consultant (SP24) certification from Salesforce significantly boosts your marketability and opens doors to exciting opportunities. Achieving this recognized credential expands your career options and increases your earning potential. ExamPrince practice tests provide the most efficient way to prepare for and pass your Salesforce Certified Service cloud consultant (SP24) exam on the first try.
To earn the Salesforce Certified Service cloud consultant (SP24) certification, you'll need to pass the relevant exam offered by Salesforce.
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The Salesforce Service-Cloud-Consultant exam is intended to validate the skills and knowledge of professionals who implement Service Cloud solutions. It covers the configuration and customization of the Service Cloud platform, including case management, knowledge base, and service entitlements.
The Salesforce Service-Cloud-Consultant exam is designed for consultants who have experience implementing Service Cloud solutions in a customer-facing role. The exam tests an individual's ability to design and deploy solutions that support customer business processes and requirements using Salesforce applications.
The Salesforce Service-Cloud-Consultant exam typically consists of 60 multiple-choice/multiple-select questions.
The passing score for the Salesforce Service-Cloud-Consultant exam is 67%.
The competency level required for the Salesforce Service-Cloud-Consultant exam is intermediate to advanced. Candidates should have hands-on experience with the Service Cloud platform and a deep understanding of its features and functionalities.
The question format of the Salesforce Service-Cloud-Consultant exam includes multiple-choice and multiple-select questions.
You can take the Salesforce Service-Cloud-Consultant exam online or at a testing center through the Salesforce certification website or authorized testing providers.
The Salesforce Service-Cloud-Consultant exam is offered in English.
The cost of the Salesforce Service-Cloud-Consultant exam is $200 USD, with a retake fee of $100 USD.
The target audience for the Salesforce Service-Cloud-Consultant exam includes Salesforce consultants, administrators, and professionals who are involved in the implementation and management of Service Cloud solutions.
The average salary of a Salesforce Service-Cloud-Consultant certified professional varies by location and experience, but it typically ranges from $85,000 to $120,000 USD per year.
The testing providers for the Salesforce Service-Cloud-Consultant exam include Kryterion and Pearson VUE.
The recommended experience for the Salesforce Service-Cloud-Consultant exam includes at least 2-3 years of experience working with the Service Cloud platform and a solid understanding of its features and functionalities.
There are no formal prerequisites for the Salesforce Service-Cloud-Consultant exam, but it is recommended that candidates have a Salesforce Administrator certification and experience with Service Cloud implementations.
The expected retirement date of the Salesforce Service-Cloud-Consultant exam has not been announced. Salesforce periodically updates its exams to reflect new features and best practices.
The roadmap/track for the Salesforce Service-Cloud-Consultant exam typically includes obtaining the Salesforce Administrator certification, gaining hands-on experience with the Service Cloud platform, and completing relevant training courses and study materials.
The topics covered in the Salesforce Service-Cloud-Consultant exam include Service Cloud solution design, case management, knowledge management, service entitlements, service console, and integration with other Salesforce products.
Sample questions for the Salesforce Service-Cloud-Consultant exam can be found on the official Salesforce certification website and through various online study resources and practice exams.
The difficulty level of the Salesforce Service-Cloud-Consultant exam is considered to be moderate to challenging, requiring a strong understanding of Service Cloud concepts and hands-on experience with the platform.
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