MB-230 - Microsoft - Microsoft Dynamics 365 for Customer Service
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Last Update: March 18, 2025
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Certification Exam Name: Dynamics 365 for Customer Service Functional Consultant Associate , Microsoft Other Certification
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Master the Microsoft Dynamics 365 for Customer Service Exam: Enhance Your Skills with Microsoft Certification!
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21 May 2025
- Introduction
- Designed for Busy Professionals
- Understanding the Microsoft Dynamics 365 for Customer Service Exam Format
- Trustworthy and Up-to-Date Content
- Pass Your Microsoft Dynamics 365 for Customer Service Exam with Confidence
Earning the prestigious Microsoft Dynamics 365 for Customer Service certification from Microsoft significantly boosts your marketability and opens doors to exciting opportunities. Achieving this recognized credential expands your career options and increases your earning potential. ExamPrince practice tests provide the most efficient way to prepare for and pass your Microsoft Dynamics 365 for Customer Service exam on the first try.
To earn the Microsoft Dynamics 365 for Customer Service certification, you'll need to pass the relevant exam offered by Microsoft.
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Understanding the Microsoft Dynamics 365 for Customer Service Exam Format
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Microsoft Dynamics 365 for Customer Service FAQ's
Introduction of Microsoft MB-230 Exam!
The Microsoft MB-230 exam evaluates your ability to configure and manage customer service systems using Microsoft Dynamics 365, including case management, service level agreements, and customer service analytics.
What is the Duration of Microsoft MB-230 Exam?
The Microsoft MB-230 exam, also known as Microsoft Dynamics 365 for Customer Service, tests a candidate's ability to implement and manage customer service solutions using Microsoft Dynamics 365.
What are the Number of Questions Asked in Microsoft MB-230 Exam?
The number of questions in the Microsoft MB-230 exam typically ranges from 40 to 60.
What is the Passing Score for Microsoft MB-230 Exam?
The passing score for the Microsoft MB-230 exam is 700 out of 1000.
What is the Competency Level required for Microsoft MB-230 Exam?
The competency level required for the Microsoft MB-230 exam is intermediate to advanced, suitable for professionals with experience in customer service and Dynamics 365.
What is the Question Format of Microsoft MB-230 Exam?
The question format of the Microsoft MB-230 exam includes multiple-choice, drag-and-drop, and case study-based questions.
How Can You Take Microsoft MB-230 Exam?
You can take the Microsoft MB-230 exam online through a proctored environment or at an authorized testing center.
What Language Microsoft MB-230 Exam is Offered?
The Microsoft MB-230 exam is offered in multiple languages, including English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazil), and Russian.
What is the Cost of Microsoft MB-230 Exam?
The cost of the Microsoft MB-230 exam is $165 USD, though pricing may vary based on location and currency.
What is the Target Audience of Microsoft MB-230 Exam?
The target audience for the Microsoft MB-230 exam includes customer service managers, Dynamics 365 functional consultants, and other professionals involved in customer service operations.
What is the Average Salary of Microsoft MB-230 Certified in the Market?
The average salary of a professional certified in Microsoft MB-230 can vary widely based on location and experience, but it generally ranges from $70,000 to $120,000 annually.
Who are the Testing Providers of Microsoft MB-230 Exam?
The testing providers for the Microsoft MB-230 exam are Pearson VUE and Certiport.
What is the Recommended Experience for Microsoft MB-230 Exam?
The recommended experience for the Microsoft MB-230 exam includes a fundamental understanding of customer service principles and hands-on experience with Microsoft Dynamics 365.
What are the Prerequisites of Microsoft MB-230 Exam?
There are no formal prerequisites for the Microsoft MB-230 exam, but it is recommended to have experience with Dynamics 365 and customer service processes.
What is the Expected Retirement Date of Microsoft MB-230 Exam?
The expected retirement date for the Microsoft MB-230 exam is subject to change, and candidates should check the official Microsoft certification website for the most current information.
What is the Difficulty Level of Microsoft MB-230 Exam?
The Microsoft MB-230 exam is part of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification track.
What is the Roadmap / Track of Microsoft MB-230 Exam?
The topics covered in the Microsoft MB-230 exam include case management, queues, entitlements, service level agreements (SLAs), knowledge management, and customer service analytics.
What are the Topics Microsoft MB-230 Exam Covers?
Sample questions for the Microsoft MB-230 exam can be found on the official Microsoft certification website and through various online certification training resources.
What are the Sample Questions of Microsoft MB-230 Exam?
The difficulty level of the Microsoft MB-230 exam is considered to be moderate to challenging, requiring a good understanding of customer service processes and Dynamics 365 functionalities.