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Last Update : December 20, 2024
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Certification Exam Name : Dynamics 365 for Customer Service Functional Consultant Associate, Microsoft Other Certification,
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Earning the prestigious Microsoft Dynamics 365 for Customer Service certification from Microsoft significantly boosts your marketability and opens doors to exciting opportunities. Achieving this recognized credential expands your career options and increases your earning potential. ExamPrince practice tests provide the most efficient way to prepare for and pass your Microsoft Dynamics 365 for Customer Service exam on the first try.
To earn the Microsoft Dynamics 365 for Customer Service certification, you'll need to pass the relevant exam offered by Microsoft.
Understanding the time constraints of professionals, Exam Prince has developed comprehensive Dynamics 365 for Customer Service Functional Consultant Associate
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The Microsoft MB-230 exam evaluates your ability to configure and manage customer service systems using Microsoft Dynamics 365, including case management, service level agreements, and customer service analytics.
The Microsoft MB-230 exam, also known as Microsoft Dynamics 365 for Customer Service, tests a candidate's ability to implement and manage customer service solutions using Microsoft Dynamics 365.
The number of questions in the Microsoft MB-230 exam typically ranges from 40 to 60.
The passing score for the Microsoft MB-230 exam is 700 out of 1000.
The competency level required for the Microsoft MB-230 exam is intermediate to advanced, suitable for professionals with experience in customer service and Dynamics 365.
The question format of the Microsoft MB-230 exam includes multiple-choice, drag-and-drop, and case study-based questions.
You can take the Microsoft MB-230 exam online through a proctored environment or at an authorized testing center.
The Microsoft MB-230 exam is offered in multiple languages, including English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazil), and Russian.
The cost of the Microsoft MB-230 exam is $165 USD, though pricing may vary based on location and currency.
The target audience for the Microsoft MB-230 exam includes customer service managers, Dynamics 365 functional consultants, and other professionals involved in customer service operations.
The average salary of a professional certified in Microsoft MB-230 can vary widely based on location and experience, but it generally ranges from $70,000 to $120,000 annually.
The testing providers for the Microsoft MB-230 exam are Pearson VUE and Certiport.
The recommended experience for the Microsoft MB-230 exam includes a fundamental understanding of customer service principles and hands-on experience with Microsoft Dynamics 365.
There are no formal prerequisites for the Microsoft MB-230 exam, but it is recommended to have experience with Dynamics 365 and customer service processes.
The expected retirement date for the Microsoft MB-230 exam is subject to change, and candidates should check the official Microsoft certification website for the most current information.
The Microsoft MB-230 exam is part of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification track.
The topics covered in the Microsoft MB-230 exam include case management, queues, entitlements, service level agreements (SLAs), knowledge management, and customer service analytics.
Sample questions for the Microsoft MB-230 exam can be found on the official Microsoft certification website and through various online certification training resources.
The difficulty level of the Microsoft MB-230 exam is considered to be moderate to challenging, requiring a good understanding of customer service processes and Dynamics 365 functionalities.
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