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Refund Policy Terms

• Refund claims must be made within 30 days of the purchase date. Claims made after this period will not be entertained.
• You must have studied the provided materials for at least 15 days before taking the exam.
• Refunds are not applicable for exams that have been retired.
• If the candidate's name differs from the account holder's name, the refund policy is void.
• The candidate’s email must match the email used for the payment processor (e.g., Stripe, PayPal).
• You must send your ExamPrince.com invoice number along with a failed result PDF or screenshot to [email protected] within 7 days of receiving your exam result.
• ExamPrince.com will not entertain claims for incorrect products once they have been downloaded and installed.
• Refund claims are not valid for orders older than 90 days from the purchase date.
• The refund policy does not apply to Unlimited Access packages.
• The refund policy is not applicable to training courses.

Final Rights of Explanation

ExamPrince.com reserves the right to the final interpretation of this refund policy.