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Last Update : December 20, 2024
Latest Question & Answers : 65
Exam Question Provider : Salesforce
Certification Exam Name : Certified Service Cloud Consultant, Service Cloud Consultant,
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To earn the Certification Preparation for Service Cloud Consultant certification, you'll need to pass the relevant exam offered by Salesforce.
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The Salesforce CRT-261 Exam is a certification exam for Service Cloud Consultants. It validates the skills and knowledge required to implement and optimize Service Cloud applications, including case management, knowledge management, and service console.
The Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) Exam is designed for consultants who have experience implementing Service Cloud solutions in a customer-facing role. It tests the candidate's ability to design and implement Service Cloud solutions that meet business requirements, are maintainable, and scalable.
The Salesforce CRT-261 Exam typically consists of 60 multiple-choice/multiple-select questions.
The passing score for the Salesforce CRT-261 Exam is 68%.
The competency level required for the Salesforce CRT-261 Exam is intermediate to advanced. Candidates should have a deep understanding of Service Cloud solutions and experience in implementing them.
The question format of the Salesforce CRT-261 Exam includes multiple-choice and multiple-select questions.
You can take the Salesforce CRT-261 Exam online through a proctored environment or at a testing center.
The Salesforce CRT-261 Exam is offered in English.
The cost of the Salesforce CRT-261 Exam is $200 USD, plus applicable taxes.
The target audience for the Salesforce CRT-261 Exam includes Salesforce consultants, implementation experts, and administrators who specialize in Service Cloud solutions.
The average salary of a Salesforce CRT-261 certified professional varies widely depending on the region and experience level, but it typically ranges from $80,000 to $120,000 per year.
The testing providers for the Salesforce CRT-261 Exam include Salesforce's official testing partners, such as Kryterion and Pearson VUE.
The recommended experience for the Salesforce CRT-261 Exam includes at least 2-3 years of experience working with Service Cloud solutions and a solid understanding of Salesforce administration.
There are no formal prerequisites for the Salesforce CRT-261 Exam, but it is recommended that candidates have experience with Service Cloud implementations and Salesforce administration.
The expected retirement date of the Salesforce CRT-261 Exam is not fixed and can change. It is best to check Salesforce's official certification website for the most current information.
The roadmap for the Salesforce CRT-261 Exam typically involves gaining hands-on experience with Service Cloud solutions, studying the exam guide and relevant materials, and taking practice exams.
The topics covered in the Salesforce CRT-261 Exam include Service Cloud solution design, case management, knowledge management, service console, integration and data management, and analytics.
Sample questions for the Salesforce CRT-261 Exam can be found on Salesforce's official certification website and various study guides and practice exams available online.
The difficulty level of the Salesforce CRT-261 Exam is considered to be moderate to high, requiring a strong understanding of Service Cloud concepts and practical experience.
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