MB2-718 - Microsoft - Microsoft Dynamics 365 for Customer Service
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Last Update: March 18, 2025
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21 May 2025
Master the Microsoft Dynamics 365 for Customer Service Exam: Enhance Your Skills with Microsoft Certification!
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- Introduction
- Designed for Busy Professionals
- Understanding the Microsoft Dynamics 365 for Customer Service Exam Format
- Trustworthy and Up-to-Date Content
- Pass Your Microsoft Dynamics 365 for Customer Service Exam with Confidence
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To earn the Microsoft Dynamics 365 for Customer Service certification, you'll need to pass the relevant exam offered by Microsoft.
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Understanding the Microsoft Dynamics 365 for Customer Service Exam Format
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Microsoft Dynamics 365 for Customer Service FAQ's
Introduction of Microsoft MB2-718 Exam!
The Microsoft MB2-718 exam focuses on assessing the candidate's ability to implement, use, and manage the Dynamics 365 Customer Service application effectively.
What is the Duration of Microsoft MB2-718 Exam?
The Microsoft MB2-718 exam, also known as Microsoft Dynamics 365 for Customer Service, is designed to measure the candidate's knowledge and skills in configuring and managing the Dynamics 365 Customer Service application.
What are the Number of Questions Asked in Microsoft MB2-718 Exam?
The number of questions in the Microsoft MB2-718 exam typically ranges between 40 to 60.
What is the Passing Score for Microsoft MB2-718 Exam?
The passing score for the Microsoft MB2-718 exam is 700 out of 1000.
What is the Competency Level required for Microsoft MB2-718 Exam?
The competency level required for the Microsoft MB2-718 exam is intermediate to advanced, with a good understanding of Dynamics 365 Customer Service concepts and functionalities.
What is the Question Format of Microsoft MB2-718 Exam?
The question format for the Microsoft MB2-718 exam includes multiple-choice, drag-and-drop, and case study-based questions.
How Can You Take Microsoft MB2-718 Exam?
You can take the Microsoft MB2-718 exam online through a proctored environment or at a certified testing center.
What Language Microsoft MB2-718 Exam is Offered?
The Microsoft MB2-718 exam is offered in English.
What is the Cost of Microsoft MB2-718 Exam?
The cost of the Microsoft MB2-718 exam is $165 USD, though it may vary by country and region.
What is the Target Audience of Microsoft MB2-718 Exam?
The target audience for the Microsoft MB2-718 exam includes functional consultants, IT professionals, and developers who work with Dynamics 365 Customer Service.
What is the Average Salary of Microsoft MB2-718 Certified in the Market?
The average salary of a Microsoft MB2-718 certified professional can range from $70,000 to $100,000 per year, depending on experience and location.
Who are the Testing Providers of Microsoft MB2-718 Exam?
The testing providers for the Microsoft MB2-718 exam include Pearson VUE and Certiport.
What is the Recommended Experience for Microsoft MB2-718 Exam?
The recommended experience for the Microsoft MB2-718 exam includes hands-on experience with Dynamics 365 Customer Service and a good understanding of its features and functionalities.
What are the Prerequisites of Microsoft MB2-718 Exam?
There are no formal prerequisites for the Microsoft MB2-718 exam, but it is recommended to have practical experience with Dynamics 365 Customer Service.
What is the Expected Retirement Date of Microsoft MB2-718 Exam?
As of the latest information, the expected retirement date for the Microsoft MB2-718 exam has not been announced.
What is the Difficulty Level of Microsoft MB2-718 Exam?
The Microsoft MB2-718 exam is part of the Dynamics 365 certification track and can lead to roles such as Functional Consultant or Customer Service Specialist.
What is the Roadmap / Track of Microsoft MB2-718 Exam?
The topics covered in the Microsoft MB2-718 exam include managing cases, queues, entitlements, SLAs, configuring customer service, and using Dynamics 365 Customer Service analytics and reports.
What are the Topics Microsoft MB2-718 Exam Covers?
Sample questions for the Microsoft MB2-718 exam can be found on the official Microsoft certification website or through various exam preparation resources.
What are the Sample Questions of Microsoft MB2-718 Exam?
The difficulty level of the Microsoft MB2-718 exam is considered moderate to challenging, depending on the candidate's familiarity with Dynamics 365 Customer Service.