MB2-714 - Microsoft - Microsoft Dynamics CRM 2016 Customer Service
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Last Update: March 17, 2025
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Certification Exam Name: Microsoft Dynamics CRM
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21 May 2025
Master the Microsoft Dynamics CRM 2016 Customer Service Exam: Enhance Your Skills with Microsoft Certification!
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21 May 2025
- Introduction
- Designed for Busy Professionals
- Understanding the Microsoft Dynamics CRM 2016 Customer Service Exam Format
- Trustworthy and Up-to-Date Content
- Pass Your Microsoft Dynamics CRM 2016 Customer Service Exam with Confidence
Earning the prestigious Microsoft Dynamics CRM 2016 Customer Service certification from Microsoft significantly boosts your marketability and opens doors to exciting opportunities. Achieving this recognized credential expands your career options and increases your earning potential. ExamPrince practice tests provide the most efficient way to prepare for and pass your Microsoft Dynamics CRM 2016 Customer Service exam on the first try.
To earn the Microsoft Dynamics CRM 2016 Customer Service certification, you'll need to pass the relevant exam offered by Microsoft.
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Understanding the time constraints of professionals, we provide comprehensive
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Understanding the Microsoft Dynamics CRM 2016 Customer Service Exam Format
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Microsoft Dynamics CRM 2016 Customer Service FAQ's
Introduction of Microsoft MB2-714 Exam!
The Microsoft MB2-714 exam focuses on the customer service capabilities of Microsoft Dynamics CRM 2016. It evaluates a candidate's ability to implement, use, maintain, and support the customer service functionality in Dynamics CRM.
What is the Duration of Microsoft MB2-714 Exam?
The Microsoft MB2-714 (Microsoft Dynamics CRM 2016 Customer Service) exam is designed to assess a candidate's knowledge and skills in configuring and managing the customer service module of Microsoft Dynamics CRM 2016. This includes understanding service management, configuring case management, and managing the service scheduling and service agreements.
What are the Number of Questions Asked in Microsoft MB2-714 Exam?
The number of questions in the Microsoft MB2-714 exam typically ranges from 40 to 60.
What is the Passing Score for Microsoft MB2-714 Exam?
The passing score for the Microsoft MB2-714 exam is 700 out of 1000.
What is the Competency Level required for Microsoft MB2-714 Exam?
The competency level required for the Microsoft MB2-714 exam is intermediate to advanced, as it is intended for professionals who have experience with Microsoft Dynamics CRM 2016 and its customer service module.
What is the Question Format of Microsoft MB2-714 Exam?
The question format of the Microsoft MB2-714 exam includes multiple-choice, drag-and-drop, and case study questions.
How Can You Take Microsoft MB2-714 Exam?
You can take the Microsoft MB2-714 exam online through a proctored exam service or at a certified testing center.
What Language Microsoft MB2-714 Exam is Offered?
The Microsoft MB2-714 exam is offered in English.
What is the Cost of Microsoft MB2-714 Exam?
The cost of the Microsoft MB2-714 exam is typically around $165 USD, but this may vary by location and currency.
What is the Target Audience of Microsoft MB2-714 Exam?
The target audience for the Microsoft MB2-714 exam includes IT professionals, system administrators, consultants, and developers who work with Microsoft Dynamics CRM 2016 and specialize in customer service.
What is the Average Salary of Microsoft MB2-714 Certified in the Market?
The average salary of a Microsoft MB2-714 certified professional varies widely depending on the region and experience, but it can range from $70,000 to $100,000 per year.
Who are the Testing Providers of Microsoft MB2-714 Exam?
The testing providers for the Microsoft MB2-714 exam are Pearson VUE and Certiport.
What is the Recommended Experience for Microsoft MB2-714 Exam?
The recommended experience for the Microsoft MB2-714 exam includes hands-on experience with Microsoft Dynamics CRM 2016, particularly in the customer service module, and a good understanding of related business processes.
What are the Prerequisites of Microsoft MB2-714 Exam?
There are no formal prerequisites for the Microsoft MB2-714 exam, but it is recommended that candidates have experience with Microsoft Dynamics CRM 2016 and its customer service functionalities.
What is the Expected Retirement Date of Microsoft MB2-714 Exam?
The expected retirement date for the Microsoft MB2-714 exam is not fixed, but Microsoft typically retires exams as new versions of the software are released. Candidates should check the official Microsoft certification website for the most up-to-date information.
What is the Difficulty Level of Microsoft MB2-714 Exam?
The roadmap for the Microsoft MB2-714 exam includes progressing from foundational knowledge of Microsoft Dynamics CRM to more specialized roles in customer service, leading to advanced certifications in Microsoft Dynamics 365.
What is the Roadmap / Track of Microsoft MB2-714 Exam?
The topics covered in the Microsoft MB2-714 exam include service management, service scheduling, case management, service agreements, and configuring the customer service module in Microsoft Dynamics CRM 2016.
What are the Topics Microsoft MB2-714 Exam Covers?
Sample questions for the Microsoft MB2-714 exam can be found on the official Microsoft certification website and through various online training resources and practice exams.
What are the Sample Questions of Microsoft MB2-714 Exam?
The difficulty level of the Microsoft MB2-714 exam is considered moderate to challenging, depending on the candidate's experience and familiarity with Microsoft Dynamics CRM 2016.