HD0-100 - HDI - Help Desk Analyst (HDA)
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Last Update: March 18, 2025
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- Introduction
- Designed for Busy Professionals
- Understanding the Help Desk Analyst (HDA) Exam Format
- Trustworthy and Up-to-Date Content
- Pass Your Help Desk Analyst (HDA) Exam with Confidence
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To earn the Help Desk Analyst (HDA) certification, you'll need to pass the relevant exam offered by HDI.
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Understanding the Help Desk Analyst (HDA) Exam Format
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Help Desk Analyst (HDA) FAQ's
Introduction of HDI HD0-100 Exam!
The HDI HD0-100 Exam is an industry-recognized certification that assesses the abilities of help desk analysts in areas such as customer service, incident management, and technical support. It aims to ensure that certified individuals possess the skills necessary to deliver high-quality support services.
What is the Duration of HDI HD0-100 Exam?
The HDI HD0-100 (Help Desk Analyst) Exam is designed to validate the skills and knowledge of professionals who provide support to end-users and customers. It focuses on the essential competencies required to perform effectively in a help desk environment.
What are the Number of Questions Asked in HDI HD0-100 Exam?
The HDI HD0-100 Exam typically consists of around 65 multiple-choice questions.
What is the Passing Score for HDI HD0-100 Exam?
The passing score for the HDI HD0-100 Exam is generally 80%.
What is the Competency Level required for HDI HD0-100 Exam?
The competency level required for the HDI HD0-100 Exam is entry-level to intermediate, suitable for individuals who are new to the help desk environment or have some experience in the field.
What is the Question Format of HDI HD0-100 Exam?
The question format of the HDI HD0-100 Exam is multiple-choice.
How Can You Take HDI HD0-100 Exam?
The HDI HD0-100 Exam can be taken online through a proctored exam platform or at a designated testing center.
What Language HDI HD0-100 Exam is Offered?
The HDI HD0-100 Exam is offered in English.
What is the Cost of HDI HD0-100 Exam?
The cost of the HDI HD0-100 Exam is approximately $225 USD, but this can vary based on location and other factors.
What is the Target Audience of HDI HD0-100 Exam?
The target audience for the HDI HD0-100 Exam includes help desk analysts, support center staff, and professionals looking to validate their skills in providing technical support and customer service.
What is the Average Salary of HDI HD0-100 Certified in the Market?
The average salary of an HDI HD0-100 certified professional varies, but it typically ranges from $40,000 to $60,000 USD annually, depending on experience, location, and other factors.
Who are the Testing Providers of HDI HD0-100 Exam?
The testing providers for the HDI HD0-100 Exam include HDI and its authorized partners.
What is the Recommended Experience for HDI HD0-100 Exam?
The recommended experience for the HDI HD0-100 Exam includes having some experience in a help desk or support center environment, though it is also suitable for those new to the field.
What are the Prerequisites of HDI HD0-100 Exam?
There are no formal prerequisites for the HDI HD0-100 Exam, but it is recommended that candidates have some background in customer service or technical support.
What is the Expected Retirement Date of HDI HD0-100 Exam?
The expected retirement date of the HDI HD0-100 Exam is not specified, but HDI periodically updates its certification exams to reflect current industry standards and practices.
What is the Difficulty Level of HDI HD0-100 Exam?
The HDI HD0-100 Exam is part of the HDI certification track, which includes various levels of certification for support center professionals, such as HDI Support Center Analyst and HDI Support Center Manager.
What is the Roadmap / Track of HDI HD0-100 Exam?
The HD0-100 Exam covers topics such as customer service skills, incident management, communication skills, problem-solving techniques, and technical knowledge relevant to help desk operations.
What are the Topics HDI HD0-100 Exam Covers?
Sample questions for the HDI HD0-100 Exam can be found on the official HDI website or through authorized training providers.
What are the Sample Questions of HDI HD0-100 Exam?
The difficulty level of the HDI HD0-100 Exam is considered to be moderate, suitable for individuals with entry-level to intermediate experience in the help desk field.