Management and Control of Quality - QMS: Management and Control of Quality (QMS)
What’s included
$14.99 / $24.99
Get ready for your exam by enrolling in our comprehensive training course. This course includes a full set of instructional videos designed to equip you with in-depth knowledge essential for passing the certification exam with flying colors.
Pay once, own it forever
Video Courses
Customer Focus
| Lectures | Duration |
|---|---|
| 1. Section Introduction | 1m 9s |
| 2. Customer Satisfaction and Loyalty | 10m 20s |
| 3. Identifying Customers | 17m 13s |
| 4. Customer Relationship Management | 14m 26s |
| 5. Measuring Customer Satisfaction | 8m 57s |
| 6. Section Closure | 11m 28s |
1. Section Introduction
1m 9s
2. Customer Satisfaction and Loyalty
10m 20s
3. Identifying Customers
17m 13s
4. Customer Relationship Management
14m 26s
5. Measuring Customer Satisfaction
8m 57s
6. Section Closure
11m 28s
High Performance Workforce Management
| Lectures | Duration |
|---|---|
| 1. Section Introduction | 1m 1s |
| 2. Principles of Engagement and Motivation | 9m 48s |
| 3. Designing High Performance Work Systems - Part 1 | 19m 10s |
| 4. Designing High Performance Work Systems - Part 2 | 37s |
1. Section Introduction
1m 1s
2. Principles of Engagement and Motivation
9m 48s
3. Designing High Performance Work Systems - Part 1
19m 10s
4. Designing High Performance Work Systems - Part 2
37s
Process Management
| Lectures | Duration |
|---|---|
| 1. Section Introduction | 1m 1s |
| 2. Business Processes | 10m 20s |
| 3. Process Control and Improvement | 11m 24s |
| 4. Section Closure | 10m 25s |
1. Section Introduction
1m 1s
2. Business Processes
10m 20s
3. Process Control and Improvement
11m 24s
4. Section Closure
10m 25s
Performance Measurement and Information Management
| Lectures | Duration |
|---|---|
| 1. Section Introduction | 39s |
| 2. The Scope of Performance Measurement | 9m 16s |
| 3. Designing Effective Performance Measurement Systems | 9m 25s |
| 4. Analysing and Using Performance Data | 14m 5s |
| 5. The Cost of Quality | 16m 51s |
| 6. Knowledge Management | 57s |
1. Section Introduction
39s
2. The Scope of Performance Measurement
9m 16s
3. Designing Effective Performance Measurement Systems
9m 25s
4. Analysing and Using Performance Data
14m 5s
5. The Cost of Quality
16m 51s
6. Knowledge Management
57s
Building and Sustaining Performance Excellence in Organizations
| Lectures | Duration |
|---|---|
| 1. Section Introduction | 1m 6s |
| 2. Organizational Culture and Performance Excellence | 18m 34s |
| 3. Change Management | 17m 54s |
| 4. Sustaining the Quality Organization | 47s |
1. Section Introduction
1m 6s
2. Organizational Culture and Performance Excellence
18m 34s
3. Change Management
17m 54s
4. Sustaining the Quality Organization
47s
Six Sigma and Process Improvement
| Lectures | Duration |
|---|---|
| 1. Section Introduction | 1m 5s |
| 2. Six Sigma Methodology | 11m 27s |
| 3. Tools for Process Improvement | 9m 54s |
| 4. Lean Tools | 5m 16s |
| 5. Section Closure | 10m 9s |
1. Section Introduction
1m 5s
2. Six Sigma Methodology
11m 27s
3. Tools for Process Improvement
9m 54s
4. Lean Tools
5m 16s
5. Section Closure
10m 9s
Quality Cost Management
| Lectures | Duration |
|---|---|
| 1. Quality Costs | 1m 44s |
| 2. Quality Cost Measurement | 15m 3s |
| 3. Quality Costs Reporting | 8m 51s |
| 4. Quality Costs and Decision Making | 15m 59s |
| 5. Quality Cost Control - Choosing a Standard | 52s |
1. Quality Costs
1m 44s
2. Quality Cost Measurement
15m 3s
3. Quality Costs Reporting
8m 51s
4. Quality Costs and Decision Making
15m 59s
5. Quality Cost Control - Choosing a Standard
52s